With many hot tub sellers you are dealing with a sole importer who is selling direct. This tells you two things, the trade do not want to buy his spas and / or he is maximising his profits for a quick killing, by cutting out normal business costs.
The risk this exposes you too is that however big such a company claims it is, it is still essentially a “one man” or “one family band”. If the company fails the whole lot goes, leaving customers with no back up or service. As has been shown by previous failures of mainly internet hot tub sellers, the new importer is not interested in dealing with old customers of the previous importer, unless it is for expensive parts or services.
